Policy hub
Built for review before launch.
These summaries are written for the website. Final public use should be reviewed against the exact products, buyer types, fulfillment model, and payment flow.
Research-use-only terms
All catalog listings are offered only for lawful laboratory, analytical, and non-clinical research uses by qualified purchasers.
Products are not sold for human consumption, animal use, diagnosis, treatment, mitigation, cure, prevention, dietary use, athletic use, cosmetic use, or personal experimentation.
Orders may be declined, limited, or cancelled when buyer information, product classification, destination, or documentation requirements cannot be verified.
Canadian shipping and customs
Shipment availability depends on Canadian import, product, carrier, and destination requirements at the time of review.
Customers are responsible for accurate recipient details, import eligibility, taxes, duties, and receiving requirements.
Cold-chain, lot, and chain-of-custody records are provided when applicable and should be retained with laboratory records.
Privacy and personal information
The site should collect only the information needed to review eligibility, respond to inquiries, maintain records, and support compliant fulfillment.
Individuals may request access, correction, or deletion of personal information subject to legal, accounting, fraud-prevention, and compliance retention obligations.
Sensitive support records should be protected with reasonable administrative, technical, and physical safeguards.
Email and SMS consent
Commercial electronic messages to Canadian recipients require consent, clear sender identification, valid contact information, and a simple unsubscribe mechanism.
Newsletter or restock notifications should use express opt-in language and should not rely on hidden, bundled, or pre-checked consent.
Unsubscribe requests should be honoured promptly and no later than 10 business days.